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Llama Leisure

Just make sure your order number and email address is correct and doesn't include any spaces before or after. You can find these details in the original confirmation email after placing an order. If you're still having any issues, please contact us a

The returns portal doesn't recognise my details?

Returns & Exchanges

How long will it take for my order to arrive?

How much is shipping?

Can I track my order?

Do you ship internationally?

Where is my parcel?

Where are you based?

Can I change my shipping address?

Can I edit my order after it's been placed?

Can I send the order as a gift?

Shipping & Delivery

What is your return policy?

Can I exchange or return an item?

Free gifts, items and special offers

How long do returns take?

How do I determine my size?

Sizing

What payment methods do you accept?

How can I apply a discount code to my purchase?

Why isn't my discount code working?

How do I use a gift card to pay for my order?

How do I purchase a gift card for someone else?

What happens if I lose my gift card code?

When do gift cards expire?

Payment, Discount Codes & Gift Cards

How do I care for my items?

Will you be restocking an item?

Material / Fabric Composition

Product Questions & Care

The returns portal doesn't recognise my details?Updated 9 months ago